Contact Tmall Customer Service

Tmall Phone Numbers and Emails

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Customer Service:

+865 718 815 7858

Taobao Merchants

+86 400 843 2288

Tmall Global Consumer

+86 400 860 8608

Tmall Merchants

Frequently Asked Questions

How Do I Contact a Live Person at Tmall

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You can contact a live person at Tmall by visiting their website and using the customer service chat or hotline.

How Do I Contact Tmall Customer Service by Chat

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How Do I Contact Tmall Help via Social Media?

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How Do I Contact Tmall Phone Number?

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What is the Tmall Support

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Contact Information

Tmall Website:

Tmall Help Center:

Corporate Office Address:

Zhejiang Tmall Network Co., Ltd.

1st Fl., Building 4, 969 West Wen Yi Rd., Yu Hang District

Hangzhou,

Zhejiang

311121

China

Help in Social Networks:

LinkedinYoutube

Other Info (opening hours):

Additional Phone Number:

Customer Service (Taobao/Tmall Consumers): 9510211

About Tmall

Tmall is a leading online retail platform in China, owned and operated by Alibaba Group. It was launched in 2008 as an extension of the Taobao marketplace, and has since become one of the largest e-commerce websites in the world. Tmall focuses on connecting Chinese consumers with a wide range of international and domestic brands, offering a variety of products including electronics, fashion, beauty, and more. The platform provides a secure and convenient shopping experience, with a strong emphasis on customer service and product authenticity. Tmall also offers various promotional events and sales throughout the year, attracting millions of shoppers and creating a thriving ecosystem for businesses to reach a vast consumer base in China.

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