Customer Service:
+865 718 815 7858
Taobao Merchants
+86 400 843 2288
Tmall Global Consumer
+86 400 860 8608
Tmall Merchants
Customer Service:
+865 718 815 7858
Taobao Merchants
+86 400 843 2288
Tmall Global Consumer
+86 400 860 8608
Tmall Merchants
Yahoo Emails:
Legal
Privacy Inquiries (pipwg@service.alibaba.com)
Other (fanchaoxia.fcx@alibaba-inc.com)
You can contact a live person at Tmall by visiting their website and using the customer service chat or hotline.
Tmall Website:
Tmall Help Center:
Corporate Office Address:
Zhejiang Tmall Network Co., Ltd.
1st Fl., Building 4, 969 West Wen Yi Rd., Yu Hang District
Hangzhou,
Zhejiang
311121
China
Other Info (opening hours):
Additional Phone Number:
Customer Service (Taobao/Tmall Consumers): 9510211
Tmall is a leading online retail platform in China, owned and operated by Alibaba Group. It was launched in 2008 as an extension of the Taobao marketplace, and has since become one of the largest e-commerce websites in the world. Tmall focuses on connecting Chinese consumers with a wide range of international and domestic brands, offering a variety of products including electronics, fashion, beauty, and more. The platform provides a secure and convenient shopping experience, with a strong emphasis on customer service and product authenticity. Tmall also offers various promotional events and sales throughout the year, attracting millions of shoppers and creating a thriving ecosystem for businesses to reach a vast consumer base in China.