Contact Insurance and Financial Services Ombudsman Customer Service

The Insurance and Financial Services Ombudsman (IFSO) is an independent dispute resolution service for consumers who have complaints about their insurance or financial services providers in New Zealand. The IFSO works to provide a fair and impartial process for resolving disputes between consumers and their insurers or financial service providers. The service is free for consumers to use and aims to provide a swift and effective resolution to complaints. The IFSO is not a regulator, but it works closely with the insurance and financial services industry to promote best practices and fair treatment of consumers. The service handles a wide range of complaints including disputes over claims, policy terms and conditions, and the conduct of insurance and financial service providers.