Contact Banking Ombudsman Scheme Customer Service

Banking Ombudsman Scheme is a dispute resolution mechanism set up by the Reserve Bank of India to address customer complaints against banks. The scheme provides a free and impartial platform for customers to seek redressal for grievances related to banking services, such as non-payment of cheques, non-adherence to prescribed working hours, and non-observance of the fair practices code. The Banking Ombudsman is an independent authority appointed by the Reserve Bank of India to investigate and resolve complaints in a fair and timely manner. Customers can file complaints with the Banking Ombudsman if they are not satisfied with the response from the bank or if the bank fails to respond within a specified period. The scheme aims to ensure that customers receive fair treatment and have access to a quick and efficient resolution of their complaints.